Shipping
At Fern and Forest, we pride ourselves on making sure your plants arrive to you in good condition. We have shipped thousands of plants and are experts in packing and handling.
What payment methods so you accept?
We accept PayPal and all major credit cards.
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When will my plant be shipped?
Plants are shipped out, via Auspost Express Post. Express post from our location takes between 1 - 4 days, depending on your location. Unfortunately from time to time Australia Post may experience delays. We pack our plants to ensure they can survive long delays in the post.
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How is my plant shipped?
We sell plants in a variety of formats. Many are sold in either 100 mm or 120 mm pots. In most cases these will remain in the pots through the post to avoid stressing the plant, but in some cases they may be bare rooted if required. Cuttings are freshly harvested and will have the cut end wrapped in moist paper towel. Wet sticks will be sent in zip locked bags and are wrapped in paper towel.
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What do I do with my plant when it arrives?
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Is is important to immediately open your package, carefully remove the wrapping and then soak your plant in some fresh water. Cuttings and wet sticks can be propagated immediately. Bare rooted plants can be potted up into a good quality potting mix and plants that arrive in their pots should be left for 2 weeks to acclimatise.
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My plant arrived dead, what do I do?
Although all care is taken with postage and packaging, occasionally a plant may die in the post. If this happens to you then please take a picture, send it through to us and we will send out a replacement for you.
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My plant arrived in good condition but has since died, what should I do?
Unfortunately we do not offer replacements for plants that die while in your care, however we are happy to assist you with procuring a replacement.
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Can you ship Internationally?
We are unable to ship live plants internationally at this stage.
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Do you ship to Northern Territory and Tasmania?
We are no longer shipping to the Northern Territory or Tasmania.
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Do you ship to Western Australia?
At this stage we are not shipping direct to WA, however we are happy to assist you with gaining a pre-approval form from the WA government to have your plants shipped via quarantine in WA. Please click here for the information.
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Do you offer wholesale pricing?
Yes we do. We are happy to offer wholesale pricing for orders of 100 or more plants with a minimum of 15 per species. Wholesale orders are shipped via road and not all plants are available in wholesale quantities. Please click here for more information.
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Can I collect my plant from your nursery?
Yes you can. Our nursery and gardens are located in Whyanbeel, Far North Queensland. We are open via appointment. Please click here for more information.